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Singapore Airlines turbulence victims offered payouts.

 

Singapore Airlines turbulence victims offered payouts.



  For anyone hurt by a severe turbulence-filled journey from London to Singapore, Singapore Airlines has given compensation.

In a Facebook post, the airline said that it will reimburse $10,000 (£7,800) to individuals who had minor injuries.

For customers with more significant injuries, the airline is providing "an advance payment of $25,000 to address their immediate needs" as well as further negotiations to suit "their specific circumstances".

In May, aircraft SQ 321 encountered turbulence over Myanmar and was diverted to Thailand, killing a 73-year-old British passenger and injuring scores more.
Singapore Airlines has yet to answer to BBC News' request for more information on how many passengers will be eligible for the compensation.More than a hundred passengers on SQ 321 were treated in a Bangkok hospital following the incident.

Early examinations revealed that the plane moved fast up and down, dropping approximately 178 feet (54 meters) in 4.6 seconds.

Passengers told how the crew and passengers who were not wearing seatbelts were ejected and crashed into the cabin ceiling.

A hospital in Bangkok where passengers are being treated reported spinal cord, head, and muscle injuries. 

At the time of the incident, the Boeing 777-300ER aircraft was carrying 211 passengers, including several Britons, Australians, and Singaporeans, as well as 18 crew members. The company stated that it would issue a full fare refund to all passengers on the aircraft, including those who did not sustain any injuries.

Furthermore, Singapore Airlines stated that passengers will be compensated for delays in accordance with EU or UK legislation. 

The airline also provided all customers S$1,000 ($739; £580) to cover emergency expenses and arranged for loved ones to fly to Thailand's capital if asked.

 International standards require airlines to provide compensation when passengers are wounded or killed while on a plane. 

The event focused attention on seatbelt practices, as airlines typically allow passengers to unhook their belts during normal cruise conditions.


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